1. Introduction
Welcome to Sebata Luxury Charters. By using our luxury bus services, you agree to abide by these Terms of Use. These terms govern your access to and use of our services, including bookings, cancellations, and passenger responsibilities.
2. Booking and Payment
2.1 Booking Confirmation
- All bookings must be made in advance via our website, phone, or email.
- A booking is confirmed once a deposit or full payment is received and acknowledged.
2.2 Payment Terms
- A [X]% non-refundable deposit is required to secure a booking.
- Full payment must be made [X] days/hours before the trip.
- We accept payments via bank transfer, credit/debit card, and other approved payment methods.
3. Cancellations and Refunds
3.1 Passenger Cancellations
- Cancellations made [X] days/hours before the trip may be eligible for a partial refund.
- No refunds will be issued for late cancellations or no-shows.
3.2 Cancellations by Sebata Luxury Charters
- We reserve the right to cancel or reschedule a trip due to unforeseen circumstances such as extreme weather, vehicle issues, or safety concerns.
- In such cases, passengers will be offered an alternative date or a full refund.
4. Passenger Conduct and Responsibilities
- Passengers must arrive [X] minutes before departure. Late arrivals may result in trip forfeiture without a refund.
- Any form of misconduct, disruptive behavior, or intoxication will not be tolerated, and we reserve the right to refuse service without a refund.
- Smoking and alcohol consumption are prohibited unless prior arrangements have been made.
5. Luggage Policy
- Each passenger is allowed up to [X] kg of luggage. Excess or oversized luggage may be subject to additional charges.
- Sebata Luxury Charters is not responsible for lost, stolen, or damaged luggage.
6. Liability and Safety
- We prioritize passenger safety but are not responsible for delays caused by traffic, road closures, or unforeseen events.
- Passengers must comply with all safety instructions provided by our drivers and staff.
7. Amendments to Terms
- Sebata Luxury Charters reserves the right to modify these Terms of Use at any time. Continued use of our services implies acceptance of any changes.
8. Contact Information
📞 Phone: +27 11 868 1809
📧 Email: bookings@sebataluxurycharter.co.za
