How do I book a luxury bus?

You can book a bus by:

• Visiting our website and completing the booking form
• Calling our customer service team at +27 11 868 1809
• Sending an email to bookings@sebataluxurycharter.co.za

How far in advance should I make a booking?

We recommend booking at least 30 days in advance, especially during peak seasons, to ensure availability.

What payment methods do you accept?

We accept payments via:

• Bank transfers
• Credit/debit cards
• Other approved payment methods

Do you require a deposit?

Yes, a 50% deposit is required to confirm your booking, with full payment due 48 hours before departure.

Read more on the Booking Terms and Conditions

What is your cancellation policy?

Cancellations made 48 hours before the trip may qualify for a partial refund.

No refunds will be issued for late cancellations or no-shows.

What happens if Sebata Luxury Charters cancels my booking?

In the rare event that we need to cancel a trip due to unforeseen circumstances (e.g., vehicle issues, extreme weather, or safety concerns), you will be offered a full refund or the option to reschedule.

Read more on the Booking Terms and Conditions

What amenities are available on the luxury buses?

Our buses are equipped with:

• Plush reclining seats
• Air conditioning and climate control
• Onboard Wi-Fi
• Entertainment systems (TV screens, music, and movies)
• USB charging ports and power outlets
• Onboard refreshments (upon request)

Is food and drink allowed on the bus?

Yes, light snacks and non-alcoholic beverages are allowed. For special catering requests, please let us know in advance.

Are pets allowed on the bus?

Unfortunately, we do not allow pets onboard, except for registered service animals.

Can I request a specific pick-up and drop-off location?

Yes, we offer flexible pick-up and drop-off locations. These must be arranged during the booking process.

Read more on the Booking Terms and Conditions

How much luggage can I bring?

Each passenger is allowed up to 30 kg of luggage. Additional or oversized luggage may incur extra charges.

Is there space for special equipment (e.g., golf clubs, musical instruments)?

Yes, but please inform us in advance so we can accommodate your needs.

What happens if I leave something on the bus?

We will do our best to recover lost items. Please contact our customer service as soon as possible if you have misplaced anything.

Read more on the Booking Terms and Conditions

Are your drivers professionally trained?

Yes, all our drivers are highly trained, experienced, and fully licensed to operate luxury buses.

What safety measures do you have in place?

• Our buses undergo regular maintenance and safety inspections.
• Drivers follow strict road safety regulations.
• We provide emergency assistance during trips.

Is smoking or drinking alcohol allowed on the bus?

Smoking is strictly prohibited. Alcohol may be permitted for private charters upon prior arrangement.

Read more on the Booking Terms and Conditions

Can I book a bus for a multi-day trip?

Yes, we offer long-distance and multi-day trips. Pricing and arrangements can be discussed based on your itinerary.

Do you offer corporate contracts or business partnerships?

Yes, we provide transportation solutions for corporate clients and event organizers. Contact us for partnership inquiries.

How do I get in touch for more information?

📞 Phone: +27 11 868 1809
📧 Email: bookings@sebataluxurycharter.co.za
🌍 Website: www.sebataluxurycharter.co.za

Read more on the Booking Terms and Conditions